TODAY
What I tell clients on the first audit call
The first 5 minutes are diagnostic. The next 20 are unlearning. The last 35 are building a 1-page plan together.
Short, useful posts on what actually works when shipping AI in real businesses. New most weekday mornings. No filler.
The first 5 minutes are diagnostic. The next 20 are unlearning. The last 35 are building a 1-page plan together.
The whole prompt fits on a sticky note. Most teams over-engineer this part.
The tech is rarely the bottleneck. The bottleneck is whether the team trusts it enough to actually use it.
A timeout, a silent retry, and a customer who hung up before our fallback kicked in.
How one Sydney clinic went from missing 30% of after-hours calls to recovering more than half of them.
The phrase has been hollowed out. Here's the version I still use with clients.
Not the most popular ones. The ones that survive contact with a busy owner.
No course pitches. Just what we shipped + what we learned.